KONE 24/7 Connected Services
With our new intelligent 24/7 Connected Services we can now better predict, maintain and take action before breakage. For you it means improved safety, full transparency and ease of mind, because if something would happen, we’d already know.
Using the latest technology, the elevators and escalators can now speak their minds and keep technicians one step ahead of what’s happening. The result? Fewer faults, faster repairs and more peace of mind for you.
Elevators and escalators are on duty 24/7 and so are we. If a problem occurs, detailed information tells us what’s causing the issue and how urgent the matter is. By keeping constant watch 24/7, we can respond quickly in case of sudden failures.
If critical faults are detected and technicians alerted, you’ll be informed immediately. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.
KONE 24/7 Connected Services keep you informed of your elevator’s and escalator's condition round-the-clock.
Equipment installed in the elevator/escalator gathers information from its parameters, usage statistics and faults. The equipment sends all information in real-time to KONE’s cloud service, where the analytics are located.
All the data from the elevator is processed by an advanced analysis system. If the system identifies the need for maintenance, it either alerts a technician immediately, or contacts technical support or customer service, according to how critical the problem is.
We will send you clear notifications and report all of the actions we take. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.
Here's what our customers have to say about utilizing this predictive maintenance service.
Predictive maintenance supports efficient and user friendly journeys, from door to destination.
KONE 24/7 Connect
Cloud-connected elevators, escalators, and automatic doors provide a constant stream of usage data that helps us to make intelligent, predictive decisions on how to solve potential problems before they cause disruption. With remote monitoring and diagnostics, we can determine if an issue is critical and needs to be addressed immediately or if it can be solved during the next scheduled maintenance visit, resulting in more efficient maintenance.
Information is shared in a transparent format that can be tailored to your reporting needs, so you’ll always know what’s happening – and what we have prevented from happening.
KONE 24/7 Planner
KONE 24/7 Planner takes asset management planning to a whole new level with fact-based and timely recommendations that help prolong the lifetime of your elevators.
Data on equipment condition and information about future repairs and upgrades help you to prioritize where and when to invest, as well as how to schedule work so that it causes minimum disruption to people flow.
Our machine conversations continue. Let us take you on the most uneventful virtual reality escalator ride ever! Take me there.
Get to know our maintenance services and find out more about the solutions available.
